FAQ
General
How can I contact Decor House?
We’d love to hear from you! Send any questions or thoughts to info@decorhousefurniture.com, or tag @decorhousefurniture. You can also call us at 305.448.6200
Where can I purchase Decor House Furniture products?
Purchases can be made online or at our store located at 425 South Dixie Hwy. Coral Gables, FL 33146.
Orders
What type of payment do you accept?
All major credit cards, and wire transfers.
Shipping & Returns
Where do you ship?
We ship to the continental USA. For international shipments, you can contact us for more information.
What is the Return Policy?
Due to the customized nature of most orders, your purchase funds will be authorized and processed after we confirm the details of your order.
Cancellation
Orders can be canceled within 48 hours of being placed. After the 48-hour cancellation window has passed, refunds are offered at the sole discretion of Decor House Furniture.
Damages
We will work with customers to replace items that are defective or damaged upon arrival. Damaged items must be reported to the White Glove Delivery team and noted on the delivery ticket. Photos must be provided and sent to info@decorhousefurniture.com. Without proper documentation, return delivery fees and restocking fees may apply.
Refunds
Most orders will be non-refundable after the cancellation window has passed. In the event that your particular case allows us to offer a refund and return to the manufacturer, the shipping costs will be the responsibility of the customer and all returns must be in the condition they arrived and in the original packaging. Restocking and processing fees will apply at 35% of the purchase price. We reserve the right to refuse all refund requests after the 48-hour cancellation window has passed, however we promise to work with you based on the unique circumstance of your order to pursue a viable solution.
Exchanges
To be eligible for an exchange, item(s) must be defective, missing, or damaged. Item(s) must be in same condition they were received and reported to the White Glove Delivery team upon arrival. Customer must note damages on the delivery ticket. Photos must be provided and sent to info@decorhousefurniture.com. Without proper documentation, return delivery fees and restocking fees may apply.
Cancellation
Orders can be canceled within 48 hours of being placed. After the 48-hour cancellation window has passed, refunds are offered at the sole discretion of Decor House Furniture.
Damages
We will work with customers to replace items that are defective or damaged upon arrival. Damaged items must be reported to the White Glove Delivery team and noted on the delivery ticket. Photos must be provided and sent to info@decorhousefurniture.com. Without proper documentation, return delivery fees and restocking fees may apply.
Refunds
Most orders will be non-refundable after the cancellation window has passed. In the event that your particular case allows us to offer a refund and return to the manufacturer, the shipping costs will be the responsibility of the customer and all returns must be in the condition they arrived and in the original packaging. Restocking and processing fees will apply at 35% of the purchase price. We reserve the right to refuse all refund requests after the 48-hour cancellation window has passed, however we promise to work with you based on the unique circumstance of your order to pursue a viable solution.
Exchanges
To be eligible for an exchange, item(s) must be defective, missing, or damaged. Item(s) must be in same condition they were received and reported to the White Glove Delivery team upon arrival. Customer must note damages on the delivery ticket. Photos must be provided and sent to info@decorhousefurniture.com. Without proper documentation, return delivery fees and restocking fees may apply.
What if my product is damaged?
We will work with customers to replace items that are defective or damaged upon arrival.
Damaged items
must be reported to the White Glove Delivery team and noted on the
delivery ticket.
Photos must be
provided and sent to
info@decorhousefurniture.com
. Without
proper
documentation, return delivery fees
and restocking fees may apply